When it comes to delivery here are a few simple tips to help us get your appliance from the van and into your home safely.
If you're looking for multiple kitchen appliances we can offer you a discounted package price, that way you can get all of your products delivered by one retailer at a great price!
What do I need to do?
Browse our website, when you see an appliance or TV you desire, you can either call our team of experts on 011 234 4190, email us at firstname.lastname@example.org or use the live chat function and we'll assist you with a package deal and offer you a discounted rate!!
What if I'm not purchasing right now?
If you're not ready to take delivery for a while, don't worry, we can secure the deal and we'll hold onto your goods until you're ready.
If you've found your product cheaper somewhere else and it matches the criteria above, give us a ring on 011 234 4190 and we'll check it out for you. All you'll need when you call is:
We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.
Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.